Refund policy
Return Window You have 14 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.
How to Request a Return To start a return, please contact us at trueu0644@gmail.com with your order number and reason for return. We will review your request and provide further instructions.
Return Shipping Costs
- If the item is faulty, damaged, or we sent the wrong item — we will cover the return shipping cost.
- If you are returning for any other reason (e.g. change of mind) — the return shipping cost is the responsibility of the customer.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to post the refund.
Non-Returnable Items The following items cannot be returned:
- Items that have been used, washed, or altered
- Items returned after the 14-day window
- Sale or final clearance items (unless faulty)
EU Consumer Rights As a customer in the EU, you have the right to withdraw from a purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive. This right does not apply to certain goods (e.g. personalised or sealed items that have been opened).
Exchanges We do not offer direct exchanges. If you need a different item, please return the original and place a new order.
Contact For any questions about returns or refunds, please reach out to us at trueu0644@gmail.com.